Frequently Asked Questions
Everything you need to know about your order and our collections.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to start your process.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Notes' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably made?
At The Fold Line, we prioritize ethical manufacturing and sustainable fabrics. We work closely with certified factories to ensure fair labor practices and utilize organic or recycled materials whenever possible.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.